5 Communication Skills to Improve Employee Retention

As a practice owner, you know the key to an excellent patient experience is first establishing excellent communication with your team: making your intentions and expectations clear in person, in a group, and in writing. It is one of the best ways to retain your best team members, and it naturally flows into how patients are treated. 

Is it simple? Not always. Communication in the workplace is always a delicate matter. It needs to be deliberate and appropriate to the medium and the situation. As a dental educator and a business owner, I have learned that the intended message doesn’t always come through, so mastering all communication styles and mediums is to any leader’s advantage. Here are five tips for clear and effective communication.   

Communicate to be understood. Always strive to make your intention clear through your choice of words, volume, tone, and cadence.     

Master clear text communication. Email is the most used business communication medium: it’s quick and unobtrusive. It can also be misunderstood. When you’re juggling three other tasks and a team member fires off a question, it’s easy to resort to a terse reply that answers the question but might feel harsh or dismissive to the employee. If the issue can’t wait, take an extra moment and answer with care. 

Avoid one-word answers; add a promise to deliver a more detailed explanation later, and close with a thank you. Adding a few extra words can make a world of difference in the employee’s day. Finally, do not use all caps, exclamation marks, and emojis. They can be easily misconstrued and are just not businesslike.

Schedule regular face-to-face time. Huddles and team meetings are an essential part of team life, but they are no substitute for one-on-one interaction. Schedule check-ins with each team member regularly. That is your chance to listen with intention to concerns and to answer questions more thoughtfully. Face time is the best way to check for understanding and gain valuable feedback. It’s also important to listen more than you speak. Nonverbal cues are as important as what is said, and sometimes more.

Master your emotions. The leader in you knows how important it is to keep negative emotions in check, even as the human being in you is eager to let off steam. Always be mindful of how your message will be received. If you’re angry or frustrated, reschedule that team meeting or wait before hitting “send” on that email. Take deep breaths, take a short walk, or tackle another task until you feel in control. 

Never stop learning. Most of us think we are better communicators than we are in practice. Of course, for some people, effective speaking and writing do come naturally, but the other 99 percent of us have room to improve. 

With dedication and practice, you can be the communicator — and leader — your employees want to work with for the long term. 
For inspiration, watch effective speakers around you and on YouTube. Look for business writing resources on the Internet, and join our free private Facebook group, Dentistry’s Growing with Grace, to enrich your overall marketing and communication skills. For assistance with marketing your dental practice or to engage me as a motivational speaker, email grace@identitydental.com or fill out our contact form.

Why EQ is More Important than Ever in a Leader

You have probably heard about EQ, also known as emotional quotient or emotional intelligence, but might wonder how it stacks up to IQ (intelligence quotient) in business and, more importantly, how important it is to effective leadership. 

EQ is More Than a Buzzword

Emotional intelligence encompasses our awareness of our emotions, how well we control them, and how we express them. It is also our capacity to exercise empathy and good judgment in our interpersonal relationships. It impacts everything we do and everything we communicate to others.

We all know people like this. They are the ones who are always calm in chaos, who make people feel valued, who genuinely listen, who deescalate conflict with ease, and who deliver leadership with a calm assuredness.   

While it can’t be as easily quantified as IQ, emotional intelligence is clearly recognized as an asset in conducting business. This is how important EQ is: The World Economic Forum ranked it as one of the top ten most critical skill workers need for success. That is true regardless of IQ, profession, gender, or culture.

 Research by EQ experts published in Inc.com shows:

  • Emotional intelligence is responsible for 58 percent of work performance
  • Ninety percent of top performers are also high in EQ
  • People with higher EQ make an average of $29,000 more each year than those with low EQ
  • Those with average IQs outperform those with the highest IQs 70 percent of the time

The Good News About EQ

Our IQ is predetermined; it stays pretty much the same throughout our lives. EQ can be developed. While some people have innate “people skills,” almost everyone can boost their EQ through self-reflection and practice. It is a matter of training your brain to adopt new habits. Here are five ways to start:

1. Observe how you react to other people and keep a journal.

2. Look at how you react to stress or chaos.

3. Before you act, examine how your actions will affect others.

4. Take responsibility for your own actions; resist the blame game.

In today’s competitive culture, cultivating emotional intelligence in the workplace is critical. For a dental office, that means handling frightened or difficult patients with equanimity. It means valuing each team member’s contributions. It means being kind to yourself and others.

Good Resources for Developing EQ

It is not difficult to develop your emotional smarts if you stay dedicated to it. The most widely read authorities of the subject include Travis Bradberry, Daniel Goleman, Jeanne Segal, and Justin Bariso. If you are a fan of daily affirmations, look for emotional intelligence aphorisms to put into your rotation. Consider professional EQ training as part of employee education and onboarding, and work to develop it within yourself. You and your team members will be better for it, and so will your bottom line.For help with marketing the qualities that set you apart, or to engage me as a motivational speaker, email grace@identitydental.com or fill out our contact form. For the latest dental marketing tips and inspiration, join our Facebook group, Dentistry’s Growing with Grace.

Grace Rizza Dental Speaker | Why You Shouldn’t Ask For Loyalty From Your Employees

Recently I made a post asking the dentists who make up the Facebook group “Dental Marketing with Grace” if they could list only one main core value. The post generated excellent engagement and many members listed values that I easily agreed with and understood. 

When someone mentioned “loyalty”, my thoughts quickly oscillated between “that’s a good one! It’d be amazing to know my team is loyal to the business!” To “wait, no. That really shouldn’t be the core value of any organization.” 

Let me dive into this concept in a way that will hopefully challenge thinking. 

According to Webster Merriam Dictionary, loyalty is defined as: ‘unswerving in allegiance’.

This is where I’m challenged. See, loyalty is a big word. It’s what you promise when getting married. There’s an infinite timeline on loyalty. Can a person truly give full loyalty to a business? Perhaps. Should they? No. One’s loyalty to a business shouldn’t come before their loyalty to their own personal needs and the needs of their family. 

Should a person stay with a company or employer even if the position no longer serves their family’s needs? Absolutely not. Employees can serve a business with the intention to be a long term part of the team, but should a person commit to a lifetime of loyalty to a business? Yes, but with the contingency that it continues to serve their needs. 

I’m not implying that when the going gets tough, people should leave without first attempting to overcome a challenging situation. I’m also not implying that people should job hop or be in a state of constantly seeking the next best thing. That won’t serve them well in the long term of their career. A career should serve you, as much as you serve it. Work should be fulfilling and should be something to look forward to. It should allow you to grow professionally and personally. It should allow you to be surrounded by caring and honest people. It should contribute to your life. If it stops serving you, take the next steps to a better future. 

You have one life. 

Instead of calling this core value ‘loyalty’, it should be referenced as ‘dedication’. You can be dedicated to your team without committing to loyalty, which is unwavering. If you see a practice or methodology that doesn’t seem ethical, you should question it. You should challenge the leadership in your life. You should openly and directly challenge things that don’t feel right. This is where growth occurs. 

I challenge you to create an environment that produces dedication. Support each employee individually while recruiting for ethics such as integrity, a strong work ethic, and a dedication to excellent communication. The result will be a dedicated team. 

In this life, it’s more important that we live with love and compassion, than it is that we demand loyalty. Instead, serve your team and loyalty will follow.

Dental Marketing Speaker | How Are You Celebrating Your Wins?

Whether you’re running a single dental office or the entirety of a global enterprise like Amazon, there’s a focus on how we can improve and grow our businesses. This is one of the best parts about owning a company and I would never suggest you do otherwise. At my speaking events, in my business, and even in conversations with friends, I talk openly about the importance of embracing the need to improve. Considering how we can be better is a great way to induce change and create a stronger business.

However, the “too-much-of-a-good-thing” rule applies here. When we focus solely on “fixing” our business, there is no time left for celebrating our wins.

It can be challenging to focus on the good when you’re overwhelmed by your business, worried about your patients or your schedule. But taking the time to stop and celebrate is critical.

When your team only hears from you when things are stressful or wrong, they never see the other side. Ignoring the wins can be not only demoralizing for your team, but can also sabotage your long term success. If you’re not consistently celebrating the good, you may be creating an atmosphere that people neither want to work for or with.

Today, make the conscious effort to celebrate a win. Ask yourself, “what is worth celebrating in my business and how are we going to do so?”

  • Did you recently have a larger number of five-star reviews than usual?
  • Have you received a large number of patient referrals?
  • Did you go for a week with no missed or canceled appointments?
  • Did a particular department meet a set of goals you had created?
  • Have you met or beaten certain benchmarks of the industry?

Know that these celebrations aren’t just “nice”. If you want to improve your team, your practice, and yourself it is absolutely necessary.

With this knowledge, I challenge you to celebrate at least one win in your practice today. Think about what your team has been doing well and celebrate. For this first time, the how and the why aren’t nearly as important as simply making the effort. See how your team reacts and let us know if it helps create a happier and more productive work atmosphere.

In the meantime, if you want to more useful business management tips, or want to get started on a marketing plan for your practice, contact me to learn how you can book me for your next speaking event. https://gracerizza.com/contact/

Video Link:

https://www.facebook.com/gracerizza/videos/10102670433451954/

Grace Rizza of Identity Dental Marketing | 3 Reasons Why You Hate Marketing That Are Really The Reasons You Should Love It

Grace Rizza of Identity Dental Marketing

It has been a long held belief in the dental profession that there is no place for marketing in dentistry. Unfortunately, the marketing industry is not doing itself any favors when it comes to dispelling this myth in my opinion.

For some doctors, it is the concern that marketing may be simply too much of an added stressor or time drain. You are already responsible for excelling as a dentist and leader of your practice. The thought of adding marketing manager to that list of roles can be daunting for many. For others, they finally make the leap into the marketing waters only to be met with the icy embrace of an unethical and unfair marketing company.

For those that are suffering from the latter, I can understand why you may never want to try marketing again. But I can also assure you that one bad experience is not a reflection of the entirety of what marketing can offer. In fact, these bad experiences are often blessings in disguise.

Reason 1 Why You Don’t Like Marketing, But Really Should:

In my 10 years of experience, I have found that many have a negative view of marketing because they don’t fully commit. Doctors in high competition areas will invest $200 one time and if it doesn’t bring in a patient immediately, they’ll write off marketing as just another hoax. Imagine if your patients only brushed their teeth for 30 seconds one time and expected to maintain a healthy smile forever after. That low risk tolerance holds many people back and prevents them from seeing the full rewards that are possible with a little faith and patience.

However, this shouldn’t discourage you. You should love marketing because it almost always gives you what you put into it. When the same doctor who invested $200 once begins to invest more (both in terms of time and money), they’re going to begin to see results. A good company can help you use your resources more effectively, but at the end of the day, you’ll still need to give to get.

Reason 2:

It is also a common expectation for new practice owners to expect results quickly, without giving their campaign time to gain traction. What I tell those dentists, and what I will now tell you, is that most marketing initiatives only START to gain traction at the six month mark. Anyone who tells you otherwise either doesn’t know what they’re talking about, or is purposefully lying to you. Give your marketing the time it needs and you’ll be rewarded.

When you do so, marketing becomes more than just clicks and Google searches. Your marketing also increases your word of mouth referrals because you’re top of mind. It accelerates growth by educating the community on your services and the importance of proper oral health care. When you put all that together, it means you’ve become a positive force in your community. You become an entity that people know of, that they trust, and that they first think of when the need for dentistry arises. That’s a pretty powerful reason to love good marketing.

Reason 3:

It is often the case that many marketing companies (especially in the dental space) don’t have the proper education, experience, or certifications to be running successful campaigns. Unfortunately, there’s also a gross lack of ethics in the marketing profession (from what I’ve seen in dental marketing since 2008). As a result, campaigns run, but the dentist doesn’t know their ad spend, doesn’t have ownership of their websites and as a result, they don’t see the results they are looking for.

However,  ignoring marketing is not the solution. Instead, learn enough to protect yourself, create a plan, track your patient referral sources, and do it the right way. If you’re looking for all of these needs wrapped into one dental specific marketing company, then you’re looking for Identity Dental Marketing. Not only do we deliver marketing that works, but we do it in an ethical way that you can feel confident about.

Whether you’re trying out marketing for the first time or you’re looking for a better way of doing things, we are here for you. Schedule a complimentary marketing planning session and allow us to learn about you and your practice. Together, we can work to achieve many of the goals you have for your success. https://identitydental.com/cmps/

(847) 629-4646

https://gracerizza.com/

Dental Speaker | Let’s Talk About Why Most Business Owners Never Grow Beyond the $1 Million Mark

No one is born being a fantastic business leader. You either enjoy it and do your best to learn more, or you don’t. Despite this fact, I often hear dentists claim that they are “bad at business” when the reality is they are only holding themselves back.

So, what’s holding you back from finding success? What’s stopping you from not only reaching that $1 million mark but surging past it on your way to greater things? In all the time I’ve spent in the dental community I’ve noticed a commonality between those who realize their potential for growth and those who do not.

The doctors that do the best and continue to grow past the one million mark are the ones that are willing to take risks.

Different Kinds of Risk

When I talk to those who are hesitant to take risks on anything, I tell them that there is an inherent risk in every aspect of life, whether they realize it or not.

There’s risk in hiring and there’s risk in firing. Investing in your marketing, your advisors, or a dental CPA are all risks too. Even becoming a dentist was a risk.

While those financial risks are a major factor, there’s also the risk that comes with being known. Many don’t want to market their business and grow because they don’t want to be exposed to a larger world. They don’t want to risk that someone might not like them. To that, I say – are you really going to let the rest of the world determine your success?

What if You’re Happy With Where You’re At?

When I talk to a doctor or another practice leader for the first time there is always a great deal of pride surrounding the fact that they’ve only grown their business by word of mouth. While I can appreciate the sentiment, to me it’s an indicator that they just haven’t yet figured out how to leverage marketing effectively. It also shows that they may not be willing to take the necessary risks to grow beyond their natural growth rate.

This is not to say that leading a successful dental practice is as easy as saying yes to risk. In fact, I truly believe that building success in dentistry is an extremely difficult pursuit. Not only are you trying to grow a business, but you are responsible for leading your teams and treating patients. You truly are the “Chief Everything Officer”.

You’ve worked hard to build the success you have, and putting that success on the line is not an easy task. However, if you find yourself constantly avoiding risk in the interest of saving your practice ask yourself this:

What is all that saving costing you?

If, after reading this blog, you think it’s time to take a risk and do something different, you can contact our dental marketing team about setting up an event. My programs discuss marketing plans that will get you started on growing past that one million dollar mark and talk about you and your business as a whole.

https://gracerizza.com/

VIDEO LINK: https://www.facebook.com/gracerizza/videos/10102669342902424/

Top Dental Marketing Speaker | The First Three Steps You Can Take For Your Perfect Dental Marketing Plan for 2020

Top Dental Marketing Speaker

As 2019 comes to a close, it’s time for many of us to look towards the new year and begin planning for our growth in the new year. To help you get started, I’ve outlined the first 3 steps of my 13 step guide to creating a marketing plan that can take your practice to the next level. It will be easy to rush through these, but it’s worth taking the time to really consider what you want to accomplish and how you want to accomplish it. If, after reading this blog, you want to continue on with the next 10 steps, all you have to do is join our free Facebook group, Dental Marketing With Grace at https://www.facebook.com/groups/DentalMarketingWithGrace/ and watch the video where I explain each step in detail. For now though, let’s get started.

Step 1:

It’s hard to get to where you’re going without knowing where you’ve been, especially when it comes to marketing your practice. To help you better understand your current situation, you should first evaluate your current new patient flow.

How many new patients do you see, on average, per month? How have they changed throughout the year? Where are these patients coming from?

If your numbers aren’t as high as you’d like them to be, that’s ok. It’s better to know. Accordingly, you can target your marketing campaign to help you see improvements in the necessary areas. When you understand your needs, you can then begin to think about how many new patients you can honestly accommodate and build your marketing plan around those numbers.

Maybe for your practice, you have the numbers, but you’re not seeing as many big cases as you would like. Think about the cases you want to specifically target and how many of these cases you’d like to see. Painting this picture for yourself allows you to identify your goals in a concrete way, then structure your plan around them.

Step 2:

What’s special about you? Some may think there’s nothing special and others may have a hard time picking just one. If you’re struggling with the former, consider why your patients are loyal to you and why they refer their friends and family to you.

When generating ideas for your special quality, take a look at what dentists in your area are saying about themselves. If all the general dentists are referring to their care as “gentle”, you won’t want to do the same. You’ll need to find something that differentiates you while remaining true to who you are. This differentiator will be the underlying tone for all your marketing.

Once you figure out what that is, it’s important that your whole team knows and understands why it’s so important to your brand. They’ll be able to bring this quality to all their patient interactions until it becomes a part of the practice culture you develop over time.

Step 3:

Many dentists still feel uncomfortable about marketing their practices and themselves. What we can tell you is that your patients and your community want (and expect) you to market.

People want to be able to engage with you and hear from you. A better way to think of your marketing is to understand the purpose behind it.

If not you, then whose responsibility is it to educate the community about oral health? Take this mission upon yourself and create a reputation of care for your entire community. Embracing your marketing in this way is both a positive experience for both your community and your practice.

To accomplish the third step in creating your 2020 marketing plan, write down 5 things that you want your community to know about oral health. If you’re a pediatric dentist, you could discuss how you help infants receive proper nutrition. If you’re proud of your technology, you can educate your patients on the benefits of your favorite gadgets. Even the relationships you have with your patients can be shared with the wider community.

With these ideas in place, it’s easy to create custom educational pieces that get your face, your name, and your brand well known in the community.

If you need help with any of these first three steps, my team and I are here to assist you. Just schedule a complimentary marketing planning session at https://identitydental.com/cmps/ and talk to me about your practice and your goals. If you want to continue your plan on your own, join our Facebook group at https://www.facebook.com/groups/DentalMarketingWithGrace/ and follow along with the rest of my video lesson.

(847) 629-4646

https://gracerizza.com/

Do You Suffer From Decision Fatigue?

It’s morning! In those few moments before your alarm clock goes off, before the sun rises just above the horizon and you are nestled under the covers, snoring away in blissful ignorance, the whole world holds its breath in anticipation for the start of the day. Truly a picture perfect scene of peace.

Unfortunately, it’s all about to come to an end. There’s something waiting for you, lurking all around, ready to spring when you open your eyes. What is it?Decisions.

From the moment your alarm clock goes off to the moment your head hits the pillow again at night, you are bombarded with the daily decisions that dictate your life.

Should you hit the snooze button or roll up and out of bed? If you’re like me, you’ll also have to decide whether you want to hit that snooze button a second time. Maybe even a third. When you finally decide it’s time to wake up, do you immediately check your phone or wait until later? Do you check your text messages? Your email? Facebook? Which requests need immediate responses? How should you respond? When should you finally put the phone down and get started on the rest of the day?

Already, you’ve made more decisions than you can probably count and you haven’t even gotten out of bed yet.

As the leader of your practice, the CEO, or whichever title you prefer, decision-making is quite literally a part of your job description. It’s likely that as your day continues, the number of decisions you’ll have to make is only going to increase exponentially. When those decisions pile up, your brain gets tired of making them: a phenomenon known as decision fatigue.

Decision fatigue hinders your ability to make decisions that are really important to you and your business, like, should you have another child? How do you tell an employee that they’re not a fit for your business? Should you open a second location? The bigger the decision, the more you’ll struggle with it, because you’ll know that the consequences are going to be far reaching and life changing. Grappling with those consequences only increases the difficulty of making the final decision, paralyzing us from making them at all.

So how do you overcome the issue of decision fatigue and remove the fear from decision making?

The truth is, you probably won’t be able to. At least not completely. Making a decision without knowing what will happen will likely always be a stressful endeavor. However, there are a few ways you can mitigate the effects.

First, don’t be afraid to delegate and regulate. If you’ve built a strong team, chances are you trust at least a few of your employees to make the day to day decisions for the business. Not everything will need to get cleared by you before it happens. This action can keep you focused on only the most important decisions, helping you make better judgement calls when the time comes.

If you already take those steps, but still struggle to make those big decisions, you’re not alone. When that mental block of anxiety or uncertainty happens, I like to return to what’s important – my reasons for starting my business.

For you, this may be your desire to improve people’s lives, or your commitment to patient care.

If your focus is something like creating the best possible patient experience, don’t just write it on your website, or above the door. Prove it. The core values that you created when you first thought of owning a practice should be the same values you use to make your decisions.

If your debating about whether to add another doctor or location to your practice, think about how it will affect your patients. Will the quality of care suffer or will you be able to provide great dentistry to even more people? Those answers are unique to your circumstances and will be able to tell you if it’s worth the risk.

Sometimes however, the biggest decisions require a little help from an expert. When it comes to your marketing or strategies for growth, that’s something that we can help you with. If you’re looking for extra help with those important decisions, schedule a complimentary marketing planning session at https://identitydental.com/cmps/ and talk to me about what concerns you have. We can work through them together, and find a solution that fits your needs.

Why Transparency Is So Important To Your Business

Recently, I had some unexpected time on my hands and thought I’d check out the corporate optometrist near me. I was curious what kind of shenanigans I’d get to witness. After seeing specials for $35 eye exam, I didn’t have much to lose. Of course the exam was next to nothing and the eyeglass section was abundant. Since they were 15 minutes late for my appointment (no biggie), I picked out my glasses before my exam.

The process was smooth, the doctor was very nice. All was well.

I picked out frames that were $190 and on sale 40% off. I went to pay it was just shy of $400. I paused, asked again the cost of the glasses and then again asked the cost of the exam. She said the glasses and exam were on sale. Now the basic exam was $50 (not the same as the sign outside) and the glasses were on sale from $190. I then asked to see an itemized breakdown. I’m no mathematician but $190 + $50 doesn’t equal $400. It equals something less than that. 😂

It was all digital and presented on an iPad. The descriptions of items were not things I recognized. I noticed the $300 coating on the lens and said “well we can definitely remove that”. The price didn’t change much. Everything else just adjusted its price to equal almost $400 again. Again, I’m not a mathematician but $400- $300 isn’t $400. I was then given a discount for having medical insurance (Weird! Especially since it didn’t include vision.)

Now my price was down to around $350. The math still wasn’t clear. I decided to take my now $59 exam and leave. I said, “this pricing just doesn’t make sense and I’ll have to take the prescription and move on.”

After I paid, in a last-ditch effort to sell me the glasses the woman said, “just so you know, the price of the frames is $190. The lens’ are not included in that price.” Now I know anti-glare coating and some other options cost money— but this was just crazy.

There was a lot of clever and somewhat sneaky things happening in that optometrist’s office that day and I know it’s very similar to how some dental offices operate. While I’m sure that some people may go along with the trick and get taken advantage of, I have to believe that most people would take the same course of action that I took. What could’ve been a higher sale and perhaps even a loyal customer, turned into much less because of their attempt to pull one over on me.

The same lesson goes for your dental practice. If you’re willing to lie and offer anything just to get patients in the door, you’ll lose something more valuable than business. You’ll lose your reputation and you’ll lose the trust of your patients.

Transparency, honesty, or even just being a decent human being are critical components of your business. Without them, there’s simply no way you’re going to experience continual growth and success. While it hopefully seems like common sense to most of you, I’ll reiterate for those who rely on false advertising – patients go to health professionals that they trust more readily and more frequently than they will ever go to someone who lies to them.

Later that same day, I took my prescription to a website called Zenni Optical and purchased SIX pairs of glasses for under $200. It wasn’t that I was unwilling to spend. It was that I was unwilling to spend with a company that wasn’t transparent. Your patients are going to be the same way.

If you want to work with a marketing company that places the same emphasis on integrity and transparency as you do, contact Identity Dental Marketing. We’ve been helping dentists create honest, ethical, and effective marketing for over 10 years and we can help you do the same. Schedule your complimentary marketing planning session with me online at https://identitydental.com/cmps/ and let’s have a conversation about you, your goals, and your transparency.

Dental Speaker | The Recipe For Successful Relationships: 1 Part Integrity, 1 Part Openness, 1 Part Trust

Have you ever met someone who is incapable of admitting when they made a mistake? Whether it is from fear of punishment, or a simple unwillingness to believe that they could be wrong, this inability to apologize is a serious hindrance on your business growth.

No one likes to mess up and admitting when you made a mistake can be difficult. However, doing so demonstrates an invaluable quality for any employee, or for that matter, any person to have: a strong commitment to integrity.

Integrity is the foundation of true growth and success. When someone possesses integrity, it allows you to depend upon them to get the job done, correctly and completely. That level of trust allows your business to do more and operate more efficiently.

Like any house, your relationships are built upon a foundation of integrity. When someone fails to honor a commitment, or doesn’t own up to their mistakes, it’s like taking a hammer and chipping away at the foundation you’ve established, bit by bit.

No, the house won’t fall immediately with a few chips in the foundation, but if these chips continue to occur over a long time, there will eventually, and inevitably, be a destructive failure.

Similes aside, the little promises we make to people throughout our day can add up. Whether this is in employee exchanges, a business partnership, or a marriage, all of your relationships are built upon your ability to trust that the little promises people make to you will be honored. If they are not, then you should also be able to trust that the person will be open and honest in their communication about their failures.

When looking at your own team, make a conscious effort to gauge the level of trust you have in each person. Who are the people you trust to see things through? Who are the people who could use some time to develop into a more dependable person?

Determining these answers is a big step to ensuring your team is a powerful and cohesive unit. When you count on your employees, you can delegate more responsibilities, freeing up your time to work on big picture business growth ideas. If any member of your team seems to be incapable of moving up on that meter, it may be a sign that they are not a fit. 

As a business owner herself, Grace brings her knowledge in management and team creation to speaking engagements across the country. Helping dentists build more successful practices is one of her greatest passions, and she is ready to help you find success of your own. Learn about her presentations for both single practice and multi-practice organizations at https://gracerizza.com/.

What People Are Saying

John Chatham Testimonial

After attending Grace’s seminar I immediately thought, ‘finally somebody who understands marketing dental practices and how to effectively attract and retain new patients.'

John A. Chatham, III Henry Schein, Inc. VP Global Sales Leadership & Development June 15, 2016

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