5 Communication Skills to Improve Employee Retention
Posted on July 15, 2021
As a practice owner, you know the key to an excellent patient experience is first establishing excellent communication with your team: making…
>> Read MoreMarketing As An Office Manager
Episode Description:
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Shelly Otte of Mountain Wellness Dentistry. In this interview, we discuss how to increase systems and conversions as an office manager to boost your return on investment.
In this event we discuss:
- Taking ownership of your role as an office manager
- Managing office systems
- Making your patients and your team feel valuable
About Shelley Otte:
Shelly Otte, MAADOM is the Practice Leader for Mountain Wellness Dentistry.
Shelly and her family moved to Monument, CO for her husband’s work the summer of 2019 from the Kansas City area (YES, she is a huge KC Chiefs, Royals, and BBQ fan).
She is excited that she joined the practice of Dr. Jerey Yelle. Shelly is extremely proud to be part of a holistic, wellness-focused, and an advanced dental office. Bringing her passion for helping others and offering exceptional service and knowledge, she has elevated the patient experience at Mountain Wellness Dentistry. Shelly received her MAADOM (Master’s of the American Association of Dental Oce Management) distinction in 2020. She is also a member of Speaker’s Consulting Network (SCN). Shelly has been recognized multiple times by peers and industry professionals and holds a variety of honors and awards, including "Practice Administrator of Distinction" recognized through AADOM.
Shelly’s passion for continuing education, serving her community, and being actively involved in AADOM (American Association of Dental Oce Management) and the dental industry is contagious. She sets out every day to make others smile and give back in a positive way.
About Grace Rizza:
Grace Rizza is the CEO and founder of Identity Dental Marketing, which serves practices nationwide with ethical, effective marketing solutions. Today the company has helped to propel over 1,000 businesses to new levels of success.
In her tenure as a business owner, Grace has authored countless industry-specific articles, podcasts, and blogs. She has spoken at dozens of dental meetings, including the Chicago Dental Society Midwinter Meeting and the Greater New York Dental Meeting.
Grace was recently selected as a 2019 Honoree at the Daily Herald Business Ledger’s Influential Women in Business Awards.
