5 Communication Skills to Improve Employee Retention
Posted on July 15, 2021
As a practice owner, you know the key to an excellent patient experience is first establishing excellent communication with your team: making…
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Dental Marketing Leader, Grace Rizza hosts Dentistry's Growing with Grace, a dental podcast about marketing, entrepreneurship, and leadership. Get the industry's top innovation, tips, and advice while enjoying a moment of positivity.
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Dentistry's Growing with Grace Podcast Episodes
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In this Dentistry’s Growing with Grace event, Grace Rizza discusses Google’s new Local Service Ads and the benefits they could bring to your practice. Tune in to learn if Local Service Ads are right for YOU as Grace dives into the pros and cons and how they could get you to the TOP of Google!
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Amanda DeMoura, CEO and Founder of Essential Dental Services, to discuss the best ways to navigate dental insurance management. In this episode, Grace and Amanda discuss topics such as the biggest mistakes dental practices make when submitting insurance and how often dentists should conduct an accounts receivable analysis. Learn more about the importance of providing insurance verification to patients and why dental office managers can benefit from hiring a dental insurance expert.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Greg Schubert, CEO and founder of PRO-Craft Dental Laboratory, to discuss what your dental lab partner doesn’t always tell you and the biggest challenges a dental lab could face. In this episode, Grace and Greg dive into more in-depth topics such as the challenges of All-On-4, how to reduce the possibility of fractures, and why the lab you partner with truly matters.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down to discuss whether or not you should work with two dental marketing agencies simultaneously. In this episode, Grace shares scenarios that have happened in the past to help you understand why this could be problematic for your business and your brand.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Steffany Mohan to discuss the importance of peace in your practice and how to keep it together when the world around you is falling apart.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Astrida Curis, owner of Core Dental Staffing, to discuss the secrets to dental staffing success. In this interview, Grace and Astrida discuss the biggest obstacles in placing permanent dental employees, and why job recruiters are helpful.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Bri Richardson, an Independent Dental Insurance Specialist, to discuss the truth about dental insurance. In this interview, Grace and Bri discuss topics such as tips on how to get your dental claims approved and what the claim appeal process looks like.
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In this Dentistry’s Growing with Grace event, Grace Rizza, CEO of Identity Dental Marketing, discusses the new Lead Nurturing Service offered by Identity Dental Marketing and the importance of having these lead nurturing protocols in more robust campaigns.
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In this Dentistry’s Growing with Grace event, Grace Rizza discusses everything you should do when you receive a bad review. From explaining the different types of reviews to discussing how you should evaluate each one, Grace covers the right steps you should take to handle your reviews effectively.
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In this Dentistry’s Growing with Grace event, Grace Rizza discusses everything you should do when you receive a bad review. From explaining the different types of reviews to discussing how you should evaluate each one, Grace covers the right steps you should take to handle your reviews effectively.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dana Russell, owner and head coach at Dental Concierge Coach, to discuss how they work together to help dental teams. In this interview, we share crazy stories about clients and things that happened behind the scenes in dental coaching and advising.
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In this Dentistry’s Growing with Grace event, Grace Rizza discusses the best strategies for marketing your grand opening event along with the most effective ways to let people know about it.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Brad Boeke of Bayside Dental. In this interview, we discuss the different ways to measure success.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Nathan Coughlin of Thrive Dental & Orthodontics. In this interview, we discuss the hidden lessons that can be found in every step.
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In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Michael Stella of Tar Heel Periodontics and Implant Dentistry. In this interview, we discuss the most important lessons you learn in the dental field.
February 1, 2022 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Matthew Hubis of River District Smiles. In this interview, we discuss the different ways to own and run a practice based on firsthand experience.
February 1, 2022 • PLAY
Dr. Diana Pelzer is a board-certified pediatric dentist in Waukee, Iowa. Dr. Pelzer opened the doors to her startup pediatric practice in June of 2020, right during the heart of the COVID shutdowns.
February 1, 2022 • PLAY
Dr. Mateo Vidales of Shimmering Dental has experience as a recent graduate purchasing not one, but two dental practices. He has grown the practices exponentially since the purchase.
February 1, 2022 • PLAY
Dr. Ahmad Mokbil of Rancho Cordova Smiles Dentistry is the owner of four different Pacific Dental Services dental practices. He began his career with another DSO company.
January 19, 2022 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Aditya Singh. In this interview, we discuss the business side of dentistry and the impact that unexpected life events can have on your business.
January 6, 2022 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Sonia Ring of Southern Style Dental. In this interview, we discuss practice ownership and the benefit of becoming an entrepreneur.
December 21, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. Lou Chmura of Complete Orthodontics. In this interview, we discuss how to provide exceptional esthetics, functional occlusion, and airway-friendly orthodontics in your office. Dr. Chmura explains how orthodontics is much more than just “straight teeth”
December 3, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Khoa Nguyen of Restoration Smiles. In this interview, we discuss working successfully with a spouse business partner and the value of bringing an entrepreneurial mindset to the dental practice.
June 25, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Kevin Johnson of Leverage Consulting. In this interview, we discuss strategies that work best for dentists today.
May 28, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Eric Block of The Stress-Free Dentist. In this interview, we discuss the value of leading without stress.
May 21, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Kiera Dent of The Dental A-Team. In this interview, we discuss great ways to increase efficiency in your office and grow your practice.
May 10, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Shelly Otte of Mountain Wellness Dentistry. In this interview, we discuss how to increase systems and conversions as an office manager to boost your return on investment.
April 30, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with J.W. Oliver Jr. of SupportDDS. In this interview, we discuss the value that outsourcing can present for everyone involved.
April 23, 2021 • PLAY
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Bobby Hansen Jr. of Treatment24seven. In this interview, Bobby reveals a few key ways to INCREASE case acceptance by adopting a turnkey solution.
April 12, 2021 • PLAY
Employee engagement is crucial for retention. In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dr. David Maloley of Relentless Dentist, to discuss the new age of employee engagement.
March 1, 2021 • PLAY
Getting a startup off the ground is all about finding the right team and learning to trust them. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Dr. Jeffrey E. Greenberg of Sweet Spot Dental, to discuss how he went from start-up to full-time in no time.
February 5, 2021 • PLAY
Finding your path to practice ownership may not always be as straightforward as you anticipate. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Thomas Graf of Graf Family Dental to discuss determining when you’re ready to be a practice owner.
January 29, 2021 • PLAY
Times of crisis can often reveal the health of your business. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Dr. Brian Passell of Fortune Management Houston, a practice coaching service. Learn how making simple changes to your mindset and in your office can help insulate your practice from marketplace changes.
December 3, 2020 • PLAY
Navigating the process of filing insurance claims can be a pain point for many dental practices. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Dilaine Gloege of Dental Claims Academy to discuss how to increase practice revenue through proper filing techniques.
November 19, 2020 • PLAY
Creating a strong process system could be the next big step for your practice. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Dr. William Moorhead of StreamDent to discuss the most efficient way to never miss a detail.
November 12, 2020 • PLAY
Implementing sleep apnea treatment into your practice could be the next step in your dental career. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Jan Palmer FAADOM of Jan Palmer Co. to discuss the importance of offering proper sleep apnea services.
November 9, 2020 • PLAY
Having your finances in order is crucial to a successful professional path. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Tess Zigo of TruWealth Partners, to discuss the various ways a financial advisor can help.
November 5, 2020 • PLAY
Staying mindful in times of chaos can create powerful results. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Natanya Brown DMD to discuss the connection between mindfulness and positive emotions.
October 21, 2020 • PLAY
Are you lacking a strong support system for your team? On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Brenda McNulty of Support DDS, to discuss how to enhance your practice with a remote team member.
October 8, 2020 • PLAY
Learn how to build your brand through trust and consistency by utilizing a plan that works for you. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Chuck Blakeman of Crankset Group to discuss how to choose the proper marketing strategy.
October 2, 2020 • PLAY
How important is it for you to have a nice office space? On this episode of Dentistry’s Growing with Grace, @Grace Rizza sits down with Lisa Elkins, Architect and Managing Partner at ON POINT Design Build, to discuss the importance of office design and layout.
September 30, 2020 • PLAY
Making sure that your team is perfectly aligned is crucial for a high functioning practice. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Geri Gottllieb of GG Practice Coaching and Development to discuss getting your whole team on the same page.
September 23, 2020 • PLAY
Understanding how to improve your hygiene team can greatly impact your patients and practice. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Rachel Wall of Inspired Hygiene, to discuss the importance of strengthening your hygiene team.
September 10, 2020 • PLAY
Are you leveraging your patients’ medical insurance to the fullest extent? On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Laurie Owens, CPC, CPB of Devdent to discuss the importance of properly billing your client’s insurance companies.
August 27, 2020 • PLAY
Finding a way to connect with your patients on a personal level is just as important as getting them in the door. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Dee Dee Reid of Amplified Dynamics, to discuss ways to build meaningful relationships with your patients.
August 25, 2020 • PLAY
Making employment transitions can be difficult on both ends. Whether you’re looking to find a new career or hiring a new team member, there are important decisions to make. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Wendy Aldhamen of Career Elevation to discuss finding the right career path.
August 20, 2020 • PLAY
How can you make sure your money is going towards the right aspects of your business? What will you do when savings aren’t as strong as they used to be? On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Bob Affleck of Citibank Healthcare Practice Finance to discuss the importance of managing your finances properly during times of crisis.
August 18, 2020 • PLAY
You’ve put in the effort to get new patients calling, but are you doing everything necessary to convert them? On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Jodie Pearson of DIY Consulting, to discuss converting valuable referrals gained from your marketing dollars.
August 13, 2020 • PLAY
How can you keep patients coming back? Find new ways to engage with your patients to enhance loyalty and grow your practice. On the newest episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Shawn Zajas, founder of Zana, to discuss these important topics.
August 11, 2020 • PLAY
Finding a healthy balance between your personal and professional lives can be a challenging feat. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Karen Tindall of Balanced Doctor to discuss ways to improve your life and feel more fulfilled in the process.
August 7, 2020 • PLAY
Finding new and unique ways to lead your team towards success is vital with lackluster hygiene appointments on the horizon. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with JoAnner Tanner of Tanner Management, to discuss ways to prepare for the fall.
August 3, 2020 • PLAY
Many dentists are experiencing a surge of patients in June and July, and may not be preparing to fill a barren hygiene schedule in the months quickly approaching. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Weston Lunsford, CEO of Dental Intel, to discuss the actual, real-time data and its implications for your practice.
July 30, 2020 • PLAY
It’s important now more than ever to have a positive outlook and to provide confident leadership. On the newest episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Laura Mach, The Leadership Coach for Busy Dentists, to discuss a gamut of communication and leadership topics.
July 24, 2020 • PLAY
Myofunctional Therapy can improve your health in more ways than you may initially think. This week, Grace Rizza of Identity Dental Marketing sits down with Cheryl Shafer of Facial Function to talk about the link between facial habits and total body health.
July 2, 2020 • PLAY
How can you make sure you’re getting the most favorable terms on your commercial real estate transactions? Don’t make mistakes that could end up costing you hundreds of thousands of dollars. On the newest episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Colin Carr, founder of Carr Inc., to discuss navigating the process.
June 25, 2020 • PLAY
Creating a healthy work environment is crucial to leading your employees. How can you manage accountability while promoting team-based decision making? On this week’s Dentistry’s Growing with Grace, Grace sits down with Chuck Blakeman, entrepreneur, best-selling author, and internationally acclaimed speaker, to discuss “Defining Management.”
June 4, 2020 • PLAY
Although it might not seem so, now is the time to ensure a strong come back by utilizing marketing after COVID-19. As competitors withdraw themselves, your business must maintain a long-term marketing strategy for new opportunities. This week, Grace Rizza, Speaker, Entrepreneur, of Identity Dental Marketing shares "Marketing Strategies for Your Post COVID Comeback."
May 22, 2020 • PLAY
Building the right team is critical for success and essential for long-term growth. How can you do this? On this week’s “Dentistry's Growing With Grace”, Grace sits down with Lynne Leggett to discuss Key Principles to Successful Employee Recruitment.
May 12, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur of Identity Dental Marketing sits down with oral cancer consultant Susan Cotten to talk about "Dentistry's Significant Role in Cancer Detection and Treatment."
April 20, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur, of Identity Dental Marketing shares "How helping a cancer survivor may have saved my life."
April 9, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur, of Identity Dental Marketing sits down with Bob Spiel of Spiel and Associates to discuss "Effective Approach To Dental Situations."
April 3, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur, of Identity Dental Marketing talks about "Becoming A Better Decision Maker."
March 3, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur of Identity Dental Marketing sits down with Joe Jennings to talk about creating excellent culture for your employees.
February 21, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur of Identity Dental Marketing sits down with Dr. Paul Henny to talk about the neuroscience of gratitude.
February 6, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur of Identity Dental Marketing sits down with Danya Montoya to talk about Knowledge is Power: The Importance of a Data Driven Practice.
January 22, 2020 • PLAY
This week, Grace Rizza, Speaker, Entrepreneur of Identity Dental Marketing sits down with Beverly Wilburn, founder Magnifident, to talk about Specialty Practice Growth. Listen to Grace's podcast here: https://gracerizza.com/podcast
December 19, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Kim Goldenbaum of Cranford Smiles to talk about “Dos and Donts of how to grow a family practice.”
October 29, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Drew Powers of Ventoux Financial Advisors, LLC to talk about “How to Find an Unbiased Independent Financial Advisor.”
September 9, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Briean Clark, FAADOM of Advanced Dental Concepts to talk about “Effectively Approaching the Money Conversation with Patients.”
September 3, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Jordon Comstock of BoomCloud Dental Membership Software to talk about “Leveraging Your Membership Program.”
August 26, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with the Speaker, Consultant, Writer, and Coach Roy Shelburne, to talk about “Own it: How Dental Owners Must Take Responsibility.”
August 19, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with David Madow who is an Influencer, Speaker, Author, Coach, and Co-Owner of The Madow Center For Dental Practice Success to talk about “10 Ways to Lose All of Your Money.”
August 14, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Corinne Jameson-Kuehl of Custom Dental Solutions to talk about “Creating a Team with the Same Motivations.”
July 29, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Greg Beck of Dental Practice Services, Inc. to talk about “Providing a Customized Dental Membership Plan for Patients.”
July 22, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Linda Harvey of Linda Harvey Group, Inc. to talk about “Institute for Dental Compliance and Risk Management.”
July 15, 2019 • PLAY
This week, the Identity Dental Marketing team sits down with Andrea Greer of On Point Space to talk about “A Custom Approach on Professional Organization and Interior Decorating”
July 8, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Allen Schiff of Schiff & Associates, LLC to talk about “Does Your Practice Know These Important Numbers?“
July 1, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Tyler Destefano of Living Legacy Financial Group to talk about “The Importance of Disability Insurance for Dentists.”
June 25, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Bruce Johnstone of Apex Design Build to talk about “Building a Dental Office That Inspires Your Patients and Your Team."
June 17, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Joe Fogg of onDIEM to talk about “The Convenience of Looking for Temp Dental Professionals Through Their Trusted Company."
June 13, 2019 • PLAY
This week, Grace Rizza of Identity Dental Marketing sits down with Penny Reed of Dental Coaching Institute by Penny Reed and Associates to talk about how “Dental Teams Need Extreme Focus.”
June 6, 2019 • PLAY
Dentistry's Growing with Grace: This week, Grace Rizza of Identity Dental Marketing sits down with Dana Russell of Dental Concierge Coach to talk about whether your team has true accountability or not.
June 4, 2019 • PLAY
Dentistry's Growing with Grace: This week, Grace Rizza of Identity Dental Marketing sits down with Lynne Leggett of Victory Dental Management to talk about the parallels between coaching basketball and coaching dental practices to work as a team.
May 30, 2019 • PLAY
Dentistry's Growing with Grace: Grace sits down with Katrina Klein of ErgoFit Life to talk about pain management and prevention for dentists.
May 16, 2019 • PLAY
Dentistry's Growing with Grace: Grace and Dr. Tim Stirneman discuss the topics of marketing for multiple brands, National Dental Care Month, and Dr. Stirneman’s favorite hobby.
May 3, 2019 • PLAY
Dentistry's Growing with Grace: Grace Rizza and Becky Moser talk about managing pediatric dental offices and how to optimize growth.
April 26, 2019 • PLAY
Dentistry's Growing with Grace: What do successful dentists not know? Grace and Kevin Conroy of DC Associates discuss what might by flying under dentists radars.
April 12, 2019 • PLAY
Dentistry's Growing with Grace: How can you better yourself to better your business? Grace and Amol Nirgudkar discuss strategies to achieve growth in both areas.
March 15, 2019 • Duration: 10:36 • PLAY
Dentistry's Growing with Grace: Grace sits down with Dana Moss to discuss the benefits of working with a dental consultant.
