5 Communication Skills to Improve Employee Retention
Posted on July 15, 2021
As a practice owner, you know the key to an excellent patient experience is first establishing excellent communication with your team: making…
>> Read MoreDon’t Leave Insurance Money on the Table
Episode Description
Navigating the process of filing insurance claims can be a pain point for many dental practices. On this episode of Dentistry’s Growing with Grace, Grace Rizza sits down with Dilaine Gloege of Dental Claims Academy to discuss how to increase practice revenue through proper filing techniques.
On this episode, we discuss:
- Challenged surrounding dental insurance administration
- How to properly handle PPOs
- How to properly handle the coordination of benefits
- How to properly handle discounts/copay forgiveness
About Dilaine Gloege
Dilaine has been in the dental field for 34 years serving as a certified dental assistant, practice administrator, and is an AAPC Certified Professional Coder. She joined the team at Dental ClaimSupport as Chief Claims Officer and Director of Education/Brand Management on July 1st of 2020. Most recently she worked alongside Dr. Charles Blair as call center supervisor for his Insurance Solutions Newsletter and PracticeBooster where she has helped thousands of practices answering coding and insurance-related questions for both dental and medical. She was a contributor to Insurance Solutions Newsletter, Coding with Confidence, Administration with Confidence, and Medical Dental Cross Coding with Confidence. Dilaine enjoys sharing her passion for coding and insurance with dental teams nationwide through her speaking,
webinars, and coaching.
About Grace Rizza
Grace Rizza is the CEO and founder of Identity Dental Marketing, which serves practices nationwide with ethical, effective marketing solutions. Today the company has helped to propel over 1,000 businesses to new levels of success.
In her tenure as a business owner, Grace has authored countless industry-specific articles, podcasts, and blogs. She has spoken at dozens of dental meetings, including the Chicago Dental Society Midwinter Meeting and the Greater New York Dental Meeting.
Grace was recently selected as a 2019 Honoree at the Daily Herald Business Ledger’s Influential Women in Business Awards.
