5 Communication Skills to Improve Employee Retention
Posted on July 15, 2021
As a practice owner, you know the key to an excellent patient experience is first establishing excellent communication with your team: making…
>> Read MoreDoes Your Team Have True Accountability
Episode Description:
Dentistry's Growing with Grace: This week, Grace Rizza of Identity Dental Marketing sits down with Dana Russell of Dental Concierge Coach to talk about whether your team has true accountability or not.
About Dana Russell
With almost three decades of experience in dentistry, Dana Russell has built a wide-ranging background of success across many different practices. Having worked in each position of a dental office, both general and specialty, Dana has the unique experience to empower those within any role in a practice. For Dana, developing a brilliant patient experience is her most important goal no matter the steps involved.
With experience in both management and the clinical aspects of dentistry, Dana uses proven systems and protocols to tailor growth and training to your individual needs. Each practice has its own set of distinct variables that need attention. Understanding this, Dana has developed a unique ability to find any obstacles and turn them into opportunities, motivating your team to take initiative toward your practice’s success. She welcomes the challenge that each new practice brings and she looks forward to the growth opportunities she can create together with you and your team.
Dana has been a part of dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Management. She is also a proud member of The Academy of Dental Management Consultants.
About Grace Rizza
Grace Rizza began growing businesses at the age of 22. She has guided the growth of more than 1,000 successful businesses while building a business and family of her own.
Grace is not limited to dental marketing in her speaking topics. She is extremely passionate and knowledgeable about corporate culture, sales, and innovative business development.
Her mentality, approach to business, inner strength and leadership perspective will challenge you to think big, act bigger and amplify your life.
