5 Communication Skills to Improve Employee Retention
Posted on July 15, 2021
As a practice owner, you know the key to an excellent patient experience is first establishing excellent communication with your team: making…
>> Read MoreBehind The Scenes of Dental Coaching
Podcast Description:
In this Dentistry’s Growing with Grace event, Grace Rizza sits down with Dana Russell, owner and head coach at Dental Concierge Coach, to discuss how they work together to help dental teams. In this interview, we share crazy stories about clients and things that happened behind the scenes in dental coaching and advising.
Meet Dana Russell:
With almost three decades of experience in dentistry, Dana Russell has built a wide-ranging background of success across many different practices. Having worked in each position of a dental office, both general and specialty, Dana has the unique experience to empower those within any role in a practice. For Dana, developing a brilliant patient experience is her most important goal no matter the steps involved.
With experience in both management and the clinical aspects of dentistry, Dana uses proven systems and protocols to tailor growth and training to your individual needs. Each practice has its own set of distinct variables that need attention. Understanding this, Dana has developed a unique ability to find any obstacles and turn them into opportunities, motivating your team to take initiative toward your practice’s success. She welcomes the challenge that each new practice brings and she looks forward to the growth opportunities she can create together with you and your team.
Dana has been a part of dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Management. She is also a proud member of The Academy of Dental Management Consultants.
Meet Grace Rizza:
Grace Rizza is the CEO and founder of Identity Dental Marketing, which serves practices nationwide with ethical, effective marketing solutions. Today the company has helped to propel over 1,500 businesses to new levels of success.
In her tenure as a business owner, Grace has authored countless industry-specific articles, podcasts, and blogs. She has spoken at dozens of dental meetings, including the Chicago Dental Society Midwinter Meeting, The Hinman Dental Meeting and the Greater New York Dental Meeting.
