You have probably heard about EQ, also known as emotional quotient or emotional intelligence, but might wonder how it stacks up to IQ (intelligence quotient) in business and, more importantly, how important it is to effective leadership.
EQ is More Than a Buzzword
Emotional intelligence encompasses our awareness of our emotions, how well we control them, and how we express them. It is also our capacity to exercise empathy and good judgment in our interpersonal relationships. It impacts everything we do and everything we communicate to others.
We all know people like this. They are the ones who are always calm in chaos, who make people feel valued, who genuinely listen, who deescalate conflict with ease, and who deliver leadership with a calm assuredness.
While it can’t be as easily quantified as IQ, emotional intelligence is clearly recognized as an asset in conducting business. This is how important EQ is: The World Economic Forum ranked it as one of the top ten most critical skill workers need for success. That is true regardless of IQ, profession, gender, or culture.
Research by EQ experts published in Inc.com shows:
- Emotional intelligence is responsible for 58 percent of work performance
- Ninety percent of top performers are also high in EQ
- People with higher EQ make an average of $29,000 more each year than those with low EQ
- Those with average IQs outperform those with the highest IQs 70 percent of the time
The Good News About EQ
Our IQ is predetermined; it stays pretty much the same throughout our lives. EQ can be developed. While some people have innate “people skills,” almost everyone can boost their EQ through self-reflection and practice. It is a matter of training your brain to adopt new habits. Here are five ways to start:
1. Observe how you react to other people and keep a journal.
2. Look at how you react to stress or chaos.
3. Before you act, examine how your actions will affect others.
4. Take responsibility for your own actions; resist the blame game.
In today’s competitive culture, cultivating emotional intelligence in the workplace is critical. For a dental office, that means handling frightened or difficult patients with equanimity. It means valuing each team member’s contributions. It means being kind to yourself and others.
Good Resources for Developing EQ
It is not difficult to develop your emotional smarts if you stay dedicated to it. The most widely read authorities of the subject include Travis Bradberry, Daniel Goleman, Jeanne Segal, and Justin Bariso. If you are a fan of daily affirmations, look for emotional intelligence aphorisms to put into your rotation. Consider professional EQ training as part of employee education and onboarding, and work to develop it within yourself. You and your team members will be better for it, and so will your bottom line.For help with marketing the qualities that set you apart, or to engage me as a motivational speaker, email firstname.lastname@example.org or fill out our contact form. For the latest dental marketing tips and inspiration, join our Facebook group, Dentistry’s Growing with Grace.